Terms and Conditions

By using The Prime Mentor platform, you agree to the following terms and conditions. Please read them carefully before accessing our services.

Use of Services

Our services are provided for personal growth and spiritual exploration. They are not a substitute for professional medical, psychological, or financial advice.

Accounts and Access

You are responsible for maintaining the confidentiality of your account credentials. You agree not to share access or misuse the platform.

Payments and Refunds

All payments are processed securely. Sessions and one-time services may be reviewed for refund eligibility according to the service purchased and the circumstances of the order.

Membership subscriptions are non-refundable. Clients may cancel a subscription before the next billing cycle, and the cancellation will take effect at the end of the current billing period unless otherwise stated in writing.

Reports are generally non-refundable once delivered. If a purchased report is not delivered within the projected delivery timeframe communicated by The Prime Mentor, the order may be reviewed by Admin for a manual refund at our discretion.

Live Sessions and Client Conduct

Clients are expected to conduct themselves respectfully during all live Zoom sessions, classes, and mentoring experiences. Disruptive, abusive, harassing, threatening, discriminatory, or inappropriate conduct may result in a session being ended, removal from the live experience, suspension of access, or other platform action where appropriate.

Clients are responsible for joining sessions on time, participating in good faith, and maintaining an environment suitable for a focused and respectful live experience. Repeated misuse of session access, intentional disruption, or misuse of meeting links may affect eligibility for future services.

Session Recordings

Where recording is enabled for a live Zoom session, The Prime Mentor may make the session recording available to the client after the session has been processed. Clients will be notified by email when a recording is ready.

Recording delivery is handled through the client's membership dashboard. When available, recordings will appear in the Recordings area of the platform for the applicable account holder.

Intellectual Property

All content, reports, and materials provided through The Prime Mentor are proprietary and may not be reproduced or redistributed without written permission.

Changes to Terms

We reserve the right to update these terms. Continued use of the platform constitutes acceptance of any modifications.